If your click-to-call is not working un, install the 8x8 web dialer from Chrome 

Remove from chrome 


reinstall form here 


We have just been made aware of an update for the pop to call you no longer need to open the extra URL from paccess 

from the desktop application 
  1. click setting 
  2. click caller info popup
  3. add this to URL for caller info popup https://paccess.pattinson.co.uk/Customer?Query=%%CallerNumber%%  it has to be exactly this otherwise, it wont work
  4. then click pop-up when incoming call is answered 


you must make sure that Google Chrome is your default browser if it's not follow these instructions 

  1. select the three dots at the top righthand side of chrome 
  2. click settings
  3. click default browser 
  4.  if its already set it will show this
  5. if not sect set as default browser