Step-by-Step Guide for Resolving Internet Issues:

  1. Restart the Router and Network Switches: This is a primary step in troubleshooting internet issues. Here’s how you can do it:
    • Switch off the router and any other network switches.
    • Wait for about 5 minutes. This pause is crucial for the system to reset properly. Images below of what your router looks like remember it could be in cupboard or tucked away in the corner of the office 
    • Switch everything back on.
  1. Check Your Phone: After restarting the router, your phone will likely display a 'No Service' message temporarily. Once the router is fully restarted (which should take about 5 minutes), your phone should reconnect to the network.
  2. Still Facing Issues? Contact IT: If, after following these steps, your internet issue persists, please do not hesitate to reach out to the IT department for further assistance.

















To make this process clearer, I've included a flowchart that outlines these steps. Please refer to it whenever you encounter connectivity issues.