We've observed some recurring printer-related issues that can often be resolved without the need for IT intervention. To assist you in addressing these issues more efficiently, we've developed a simple troubleshooting guide.
Troubleshooting Steps:
- Check the Print Queue: Access the printer from the control panel and double-click on your default printer (marked with a tick) to view the print queue.
- Stuck Prints: If prints are stuck in the queue and nothing is printing, proceed with the following steps:
- Restart the printer.
- Ensure the network cable is properly connected and flashing.
- Reinstalling the Printer: If the issue isn't related to stuck prints:
- Go to the control panel and select 'Add Printer'.
- Follow the on-screen workflow to reinstall the printer.
For a visual step-by-step guide, please refer to the attached flowchart.
Important Note on Consumables and Services: If your printer requires consumables (like toner or paper) or needs servicing, please contact Agilico. Each printer has a sticker with an ID number. Use this number when contacting Agilico for efficient service. You can reach Agilico at the following number: Please ensure to have the printer ID number handy when calling for assistance.
